TERMS AND CONDITIONS - CUSTOMERS
Update November 26, 2020
Who we are
This Website is an online education platform where Customers can find freelance Writers who can provide high quality essays, dissertations, and other writing services. As a platform, We ensure delivery of the services by Writers and payment to Writers by Customers. On this Website, Customers can find Writers with the skills required for their order and who meet their budget, turnaround time, and other requirements like originality of content.
How It Works
The contents on this website (the “site”) are provided by “Boosta Ltd” (herein after referred to as “We”, “Us”, “Our”), registered under Cyprus Law, located 10 Kyriakou Matsi, Liliana building, office 203, 1082, Nicosia, Cyprus
By using this site / placing an order / making payment, it is deemed that You have read and agreed to the following Terms and Conditions. If You do not agree to them, do not use the site or access the services from it.
Writers are freelancers and are free to apply for an account. Every Writer needs to pass internal tests prior to being able to take orders. Every Writer has his or her own rating. Customers can place an order by following the order process for the specific order which Writers would perform. Once Writers accept these requirements to perform the order, it will be their responsibility to complete it within the agreed time and ensure the quality.
While registering on the site, please, use a valid email address/phone number via which You can be reached since We may be required to contact You. Providing an incorrect email address is a violation of the Terms and Conditions of this agreement. In addition, You can also use your Facebook ID* to register on the site (*if available).
You also understand and agree that the Services may include certain communications from Us, such as service announcements, administrative messages, and updates.
A Writer specializing in a field chosen by the Customer, contacts the Customer right after the order was assigned. The Writer is responsible for obtaining the detailed list of instructions for the order to be successfully completed. Once a Writer’s bid is accepted, the Customer deposits the agreed amount of money with our site.
We use a messaging system for communication. Our Support Team as Well as Writers use a messaging system to get any information on updates regarding the order. Please check the inbox regularly and promptly address any questions, concerns, or additional instructions using this interactive feature.
You are not allowed to disclose and share any personal information (including e-mail address or phone number) with Writers asking to deal directly with You outside of our service. Messages containing fraudulent words and word-phrases will be automatically blocked by our system and will not be visible to the Writer. In case You were caught by sharing personal information, the order will be automatically “Finished” with no further investigation or compensation option. We consider such cases as an attempt to scam our service.
When an order is created by a Customer, both the Customer and the Writer can use the tracking system to know the order progress. We also reflect the status and percentage of completion.
When You upload, submit, store, send, or receive files with text information to or accept similar reports from Our Services, You give/grant to Us (Our representatives, agents, employers) a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, host, store, reproduce, create derivative works (such as those resulting from translations, adaptations, or other changes).
Delivery and Copyright
We shall not be responsible or liable for any type of delivery issues including those resulting from any of your service providers like the Internet, email, etc. which are beyond our control or failure of customer to download the product. Our Support Team is available to assist You with any delivery problems.
Neither We nor any of our affiliates and / or partners shall be liable for any inappropriate, illegal, unethical, or otherwise wrongful use of the products and / or other written material received from Writers. This includes plagiarism, expulsion, academic probation, loss of scholarships / titles / awards / prizes / grants / positions, lawsuits, poor grading, failure, suspension, or any other disciplinary or legal actions. Customers can seek revisions of the product if it does not meet the specifications provided by the Customer. Release of funds by the Customer is deemed as completion of the order to the satisfaction of the Customer.
In the event that the sources required for your order are rare, obscure, not open sourced, or readily available to the general public, it is your responsibility and You hereby agree to provide those materials at the time You place your Order. Failure to do so will result in a violation of these Terms and Conditions and We may in its sole discretion take whatever action deemed necessary to address said violation, including, but not limited to, refusal to complete your order at all or within the agreed time frame, refusal to fully comply with agreed page requirements of your order, and/or refusal to offer free revisions and/or any refund.
You acknowledge and agree that the finished order is a sample and you do not have the right to issue it as your own. You are personally related to the illegal use of the order.
Payment, Tax and Chargeback
Placing an order on the site for any order/project is free. However, You must fund the project after You accept the bid of a Writer. You shall release the agreed fee on completion and delivery of the order by the Writer and once it is accepted by You; either in stages or in one lump sum on completion of the entire project, based on the terms of your agreement with the Writer. If there are no complaints sent by You using any of the available methods of contact within 72 hours after the Writer has uploaded the final deliverable produced in course of order performance and the order has been marked as 100% completed, the money will be released to the Writer automatically. Please, review your order carefully before releasing the full amount of money reserved for the order. Once the entire agreed sum is received by the Writer, it is deemed that the order is complete and is to your satisfaction.
If You do not plan to use Our services further, We will be allowed to withdraw the money after sending an appropriate request. We ensure fund withdrawal from the User’s account upon request, if such a request is made within a year from the last order date. If You use money from your balance after the request was sent to Us, We reserve the right to reject your request and close the ticket. If You have previously cancelled the order and money was returned to your balance, We reserve the right to investigate the reason of cancellation and make a decision to either approve or decline your withdrawal request based on the results of this investigation. If money on your balance has never been used before, We will refund it within 3-10 business days after the request is placed.
Money shall be stored in your personal account for six months following delivery of the last order. Customer keeps his right to make request regarding the return of unused money to Us within six months from the moment of receiving the last order. After expiration of six months, unused money shall be transferred to Us on account of paying for operating charges.
A chargeback (being a challenge to a payment that a Customer files with their card issuer or financial institution), and any subsequent reversal instruction, is made by the payment product issuer or third parties (such as payment processors) and not by us. We are bound to follow such instructions.
You acknowledge and agree that We will be entitled to recover any chargebacks and reversals that may be imposed on us by a payment product issuer or third parties (such as payment processors) on funds paid to You by Writers through the Website, as well as any processing or any other fees whatsoever incurred by us on those chargebacks and reversals.
You agree that We may reverse any such payments made to You, which are subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors). If You initiate any chargeback request or other “Request for Information” or similar process, You expressly agree and consent to us to share any and all information in relation to your agreement of these terms and conditions, in order to defeat any such chargeback request.
You are responsible for paying any taxes, including any services or value added taxes, which may be applicable depending on the jurisdiction of the services provided.
Depending on your residency or location, You may be subject to certain ad valorem or other taxes, on certain fees that We charge. These taxes will be added to fees billed to You, if applicable.
You acknowledge that You must comply with your obligations under income tax provisions in your jurisdiction.
MONEY BACK GUARANTEE
We are here to act on behalf of the Writers to assess refund requests on a case-by-case basis.
Our Money-Back Guarantee sets the conditions to ask for a refund in case you consider that the result of Writer Services does not satisfy the requirements and instructions set out in the Order Form, the Service Contract (which is the arrangement between you and the Writer regarding the order) or this Money-Back Guarantee.
You acknowledge that any refund is provided at our discretion upon the quality assurance procedure specified herein. We reserve the right to deviate from the Money-Back Guarantee in case such deviation favors you as we understand the unique nature of circumstances of each particular case.
You undertake to check your profile as well as emails for any demands, requests, notices, comments sent by a writer or Our authorized persons. When you make an order, you undertake to provide the Writer with all the indispensable and important materials, or guidance where to refer to find them (in particular but not limited to, that might be some publicly accessible storage, database, etc.) as well as clear order instructions.
The period of 3 business days (72 hours) is offered to request a refund in case you were dissatisfied with the Writer Services outcome (”Refund Period”). Once the Refund Period elapses, we will not refund any amounts paid. A refund is possible while the order is in progress.
The Refund Period begins immediately after the moment of the Service Contract termination (i.e. when the deadline to provide the Writer Services outcome expires) and elapses in 72 hours on the last day of the Refund Period. Our system provides for the respective countdown of the Refund Period, upon expiration thereof, no refund can be issued.
Money-Back Guarantee allows you to request a full/ partial*/no refund depending on the situations described below.
*Partial refunds can be issued as an exception, depending on the situation described below.
Providing the detailed statement of violations (SOV) is an obligatory requirement and an important part of a refund request process.
The SOV is a numbered list reflecting in details all and any discrepancies between the standards and requirements set out in the Order Form or provided for in the Service Contract or Money-Back Guarantee, and actual outcome of Writer Services, which you refer to as the basis for your refund request. In case plagiarism is an issue, you are required to provide a valid evidence (as defined by point 1.5 of Money-Back Guarantee) to supplement the relevant reference in SOV.
Quality-based refund requests are reviewed by our specialists and processed within 3-5 business days upon receipt.
You can request a limitless number of revisions within the following time frames:
- orders up to 10 pages – within 14 days after the order delivery (the deadline indicated on the order);
- orders more than 10 pages – within 30 days after the order delivery (the deadline indicated on the order).
In case you wish a revision, you’ll be required to supply the writer with some additional time or to expand the due date. You should consider that the writer may require the minimum of 24 hours to revise the order. If you provide the writer with any data/materials/documents, or sources after your order is complete, you should place another compensatory order.
If you provide necessary information requested by our Financial Department for verification purposes, please note that the order deadline will need to be extended.
Please note that if you live on the territory of the European Union and paid VAT in the process of payment transaction, you do not receive it back with a refund. You get back only the money or a percentage of the price stated in the Prices section of the website. VAT is non-refundable.
1. 100% of the Payment is subject to Refund in the Following Cases:
1.1. If you decided to cancel the order before the Writer was assigned to it or within 15 minutes after the order was created.
1.2. In case you accidentally pay twice for the same order for Writer Services, we will refund you the second payment after your confirmation*.
* If you place two identical orders for Writer Services and pay for both of them, we will assume that you need both orders to be completed and start working on them. Subsequently, in case any of the orders is paid by mistake, ensure to contact us promptly to clarify the situation.
1.3. If the Writer Services outcome was provided after the established deadline and was not downloaded by you.
1.4.If the order did not align with the initial** instructions indicated in the Order Form at all. This is a subject for inspection by a Quality Assurance Department after a detailed SOV is provided on your side.
**Instructions that were listed by you while placing the order before the Writer started working on the order.
1.5 If the level of plagiarism exceeded 10% proven by an extended and full version of the report from the valid checking software provided: Turnitin, SafeAssign, WriteCheck, or any other system your institution uses.
Please note that we don’t and cannot ensure that such services as editing, proofreading, formatting services will be plagiarism free. We assume no responsibility for plagiarism issues arising on your side, in particular but not limited to, plagiarism found in the materials provided by you. The materials other than the outcome of Writer Services will not be verified in terms of possible incidence of plagiarism. Note that if a 100% refund is granted, it is not possible for a customer to use the Writer Services outcome.
While a full refund is issued, you are eligible to receive full amount plus an extra credit on your bonus balance. If this option is accepted, the bonus balance cannot be refunded.
2. No Refund is Possible in the Following Cases:
2.1. If you accepted the Writer Services outcome by releasing a full amount of the money to the Writer.
2.2. If you only state that you are dissatisfied with the order without providing a SOV to support your refund request. The quality complaint is considered as invalid without reasonable and detailed proof and should you fail to provide such proof, we cannot investigate your complaint.
2.3. If there were technical or any other issues on your end that prevented you from downloading the Writer services outcome.
2.4. If you complain about plagiarism but do not provide us with a valid proof of it (see point 1.5.).
2.5. In case the writer was late with the delivery due to the lack/insufficiency of materials or communication on your side.
2.6. If the deadline placed in the order form differs from the one that was actually required.
2.7. If the Writer was late with the order, but you have downloaded the Writer Services outcome and submitted a refund request referring to lateness only after it has been downloaded.
2.8. Any VASes are non-refundable as they are inseparable from the initial product and service provided. The only exceptions are “Progressive delivery”, “1-page abstract”, or “Essay outline” if they are not provided to the Customer in addition to the product.
2.9. Any extra payments to the Writers made by you for the purpose of encouragement, fostering, gratitude etc., including Writer tips, are non-refundable.
2.10. In cases when no refund is possible, we reserve the right to issue a Bonus Balance refund if the Quality Assurance Manager so decides.
3. We do not offer Partial Refunds*; however, an exception can be made depending on the situation and the SOV provided.
In case Partial Refund was issued, it can be kept only on the Bonus Balance in our system. Please refer to the “Bonus Program” Section below to find out more. The following refund options may be available:
3.1. Up to 70% – if you cancel the order when less than half of the deadline has passed*
3.2. Up to 50% – if you cancel the order when more than half of the deadline has passed*
* In case of order cancellation, you cannot use any developments that have been provided to you prior to cancellation, and all the copyrights are retained by us.
3.3. Up to 30% – if the Writer was late, but you still will use the Writer services outcome or some parts thereof.
3.4. Up to 50% – if the Writer Services outcome does not comply with your instructions and the standards set, but you will still use it in whole or in part.
With a view to encourage the ease of our platform use and for our Users` convenience, we have implemented a Bonus Program. You are provided with a bonus account (“Bonus Balance”) by default as a part of your profile functionality, and the bonuses used as internal means of payment within the our platform (“Bonus Points”) can be accrued thereto.
One Bonus Point accrued:
(i) in course of partial refund (either for the order or VAS) – is equal to one currency unit used for the order payment;
(ii) in any other case – is equal to one currency unit to be used for the order itself.
Bonus Points can be used as a payment means within our platform (subject to the exclusions listed below).
You can opt to make a 100% refund in cases provided for hereby either to your Bonus Balance or account(s) in bank(s), payment system(s), etc. In case of partial Refund, the Bonus Points are accrued to your Bonus Balance by default.
Bonus Points cannot be used:
(i) to pay for additional benefits and services offered via our platform (e.g. subscription, any VASes – if applicable);
(ii) for transferring to the User account(s) in bank(s), payment system(s) etc. as currency units.
Unless used within one calendar year following the date of accrual to Bonus Balance, the Bonus Points shall be withdrawn from Bonus Balance by us.
OUR SERVICE IS PROVIDED ON AN “AS IS” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. IN NO EVENT SHALL OUR SERVICES BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS; ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR; ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY CUSTOMER OR OTHER THIRD PARTY, AND/OR; ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA OUR SITE. WE MAY PROVIDE LINKS TO THIRD PARTY WEBSITES AS WELL AS ADVERTISEMENTS. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH OUR SITE OR ANY HYPERLINKED SITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING. THESE THIRD PARTY SITES HAVE THEIR OWN PRIVACY POLICIES. We ENCOURAGE YOU TO REVIEW THE PRIVACY POLICIES OF WEBSITES YOU CHOOSE TO LINK TO FROM SITE SO THAT YOU CAN UNDERSTAND HOW THOSE WEBSITES COLLECT, USE, AND SHARE YOUR INFORMATION. WE ARE NOT RESPONSIBLE FOR THE PRIVACY POLICIES OR OTHER CONTENT ON WEBSITES OUTSIDE OF THE SITE. AS A PROVIDER OF ONLINE SERVICES, WE ARE NOT LIABLE FOR ANY STATEMENTS, REPRESENTATIONS OR CONTENT PROVIDED BY ITS USERS IN ANY PUBLIC FORUM, BLOG, OR OTHER INTERACTIVE AREA, EVEN IF WE HAVE BEEN ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
WE FURTHER DO NOT WARRANT THAT ITS SERVICE WILL BE SECURE OR UNINTERRUPTED; THE INFORMATION, TEXT, GRAPHICS, LINKS OR OTHER ITEMS CONTAINED WITHIN THESE MATERIALS WILL BE ACCURATE AND COMPLETE. WE MAY MAKE CHANGES TO THESE MATERIALS AT ANY TIME WITHOUT NOTICE. WE MAKE NO COMMITMENT TO UPDATE THE MATERIALS. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY US, ITS EMPLOYEES, LICENSORS, OR THE LIKE, WILL CREATE A WARRANTY; NOR MAY YOU RELY ON ANY SUCH INFORMATION OR ADVICE.
We are not responsible for any problems or technical malfunction of any communication network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email due to technical problems or traffic congestion on the Internet or through any of Our Services or combination thereof, including any injury or damage to Customer or to any person’s computer related to or resulting from participation or downloading materials (for the purpose of viewing only), in connection with our Services Governing Law.
These Terms shall be governed by the law of Cyprus. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.
Any action or other judicial proceeding for the enforcement of this agreement or any of its provisions shall be instituted in the courts of competent jurisdiction of Cyprus.
Any questions or concerns about these Terms and Conditions of use should be brought to our attention by email to [email protected], and providing us with information relating to your concern.